The Hicom system offers a wide range of features.

Selected features

·         Caller list.  Unanswered internal and external calls are recorded on system telephones with displays.  External calls require the feature “Calling line Identity presentation” (CLIP) to be provided by the network (ISDN).  Before being added to the list, calls are stamped with the date and time, and the number of call attempts is recorded.  A callback can be initiated directly from this list.

·         Do Not Disturb/”silent call”.  A user can block incoming calls.  If Do Not Disturb is activated, callers hear the busy signal.  Authorised users (e.g. The Attendant) can override this feature.  Acoustic signalling of calls can be deactivated on system telephones, so that they are only shown on the display (not available with optiset E entry).

·         Call pickup.  You can pick up calls within a call pickup group or for specified colleagues from your own telephone.

·         Call override/intrusion.  Authorised users can intrude in another user’s on-going connection.

·         Classes of service.  Different classes of service can be assigned to every subscriber in a PBX.  The classes of service distinguish between:

-         Unrestricted trunk access

-         Some restriction on trunk access

-         No trunk access

·         Voice call to system telephones using the internal speaker or via an external speaker is possible.

·         Call charge recording.  The total of meter pulses can be displayed for each terminal or trunk.  Call duration display is used for lines without call charge pulses.

·         Group call allows authorised users to make a voice broadcast to a total of 150 groups containing up to 20 stations.  Individual stations can temporarily leave the group.

·         Internal directory.  All extensions are stored with their associated names in the system’s internal directory.  In the case of system telephones,  you can search for these extensions on the display and dial them directly

·         Speed dialling.  Up to 10 personal destinations can be saved for each individual telephone, and up to 300 can be saved centrally for all extensions.

·         Toggle between two existing calls.

·         Text message.  You can send users pre-defined (e.g. “Visitor waiting”) or personal short messages (from optiset E memory only) via the display.

·         Advisory messages can be left at your own telephone (e.g. Back at…..).

·         Account code.  Telephone charges can be assigned to a specific customer or project by entering the account code (max. 11 digits).  This code can be entered during a call.

·         Call ID suppression.  In the case of ISDN connections, the caller can suppress the display of his/her call number at the called party’s terminal either temporarily or for the entire system.

·         Distinctive Call signalling.  Different ringing signals are provided for internal calls, external calls, recalls and callback calls.

·         Answer group.  Simultaneously ring at more than one telephone.

·         Switches (relays/sensors).  Up to four, code-controlled relays are available by using an optional relay module.

·         Door interface for entrance telephone and door opener functions.  Calls from the entrance telephone can even be routed to an external destination by using an external call forward.

·         Redial (expanded) for the last three external call numbers dialled.

STANDARD FEATURES

• Intercept position/attendant console
• Camp-on/call waiting tone
• Call forwarding from the extension
• Display languages (can be defined individually)
• Conference (internal/external)
• Line seizure (automatic)
• External music source (for OfficePoint)
• Night service/day service
• Park
• Consultation hold
• Callback on busy and no answer (automatic)
• Call forwarding – no answer after timeout
• Hunt group (linear/circular)
• Lock telephone (individual code lock)
• Telephone directory, central
• Transferring a call (internal/external)
• Recall

Back to Top