With the DCS, you can benefit from the communications
features that, until now, were unavailable or not cost-effective on
systems of this size and price.
The DCS has been designed to give users access to the system’s
comprehensive range of features, with functionality built into its stylish
and ergonomic handsets.
Calling
Line Identification – See Who’s Calling?
With DCS display feature phones, the Calling Line ID option
shows you the name and number of the person calling, even if they are
waiting on the line while you are on another call.
What’s more, a single keystroke will save the caller’s number
so that you can easily return their call.
The Calling Line ID function stores up to 250 names, so you will
always know when your key contacts are calling you.
Uniform
Call Distribution – Sophisticated Call Handling
DCS gives you sophisticated call handling facilities to
optimise service to callers.
When a group received a call, the DCS will direct the call to the
first available person in that group.
If no assistance is available, and the call is held in a queue, the
system will play a message to the caller, reassuring them of prompt
attention as soon as a call handler becomes free.
System flexibility enables group supervisors to monitor the
status of all incoming calls, and to bring staff in and out of a group as
necessary.
Reports and statistics available to supervisors include:
- Total
calls
- Number
of calls waiting
- Average
queue time and longest waiting
- Number
of times all agents were busy
- Average
ring time before answer
- Average
service time after answer
Voice
Dialler – Automatic Voice Recognition dialling
With the optional DCS Voice Dialler, remembering phone
numbers or hunting for scraps of paper is a thing of the past.
Just lift the handset, press a button and say the name of the
person you want to call.
The DCS does the rest for you.
What could be easier?
DCS
Daughter Cards – Easily Add Handsets, Fax Machines or Modems
If you want to add a fax machine, modem or an additional
handset – even a cordless type – to an existing DCS keyphone*, no
problem.
Thanks to the optional DCS Daughter Card, the additional device
operates completely independently.
It even has its own extension number, so you can send and receive
faxes or data while making calls.
DECT
Compatibility** - The Freedom to Move
Utilising the power of the DCS system, DECT digital, cordless
handsets give you the functionality of the DCS with the freedom to move
around the office, knowing that people who need to contact you will still
be able to do so.
Auto
Attendant – DCS’ 24-Hour Receptionist
With the DCS Auto Attendant option, you can be sure that
incoming calls are never kept waiting to be answered.
Auto Attendant can answer multiple calls simultaneously, even
giving each one an individual greeting.
External callers are prompted by the Auto Attendant to dial for
direct connection to the right person, without operator intervention.
If no number is dialled within a specified time, the call will be
automatically connected to the operator or another extension.
And of course Auto Attendant can work independently, or together
with a voice processing system.
Teleconferencing
– Group Discussion Facility
If you need to bring people into a teleconference, DCS let
you link any combination of up to five extensions or trunk lines for group
discussions.
What’s more, you can add or remove people to and from the group
once it is established, so you can drop in and out of the conferences when
it suits you to do so.
Voice
Processing – Call Processing Integration
DCS is easily integrated with leading voice processing
systems, running on stand-along PCs or on a network.
This means you can add on to the DCS a range of call handling
functions to improve customer service.
From straightforward voicemail, to more advanced applications
such as interactive voice response, fax on demand, email integration and
other sophisticated call processing functions, DCS is the ideal system
partner.
With the seamless integration DCS offers, you can overcome
communications problems such as contacting remote or travelling employees,
Improving customer service without increasing staff levels.
Call
Management – Comprehensive Telephone Management Facilities
The DCS system provides a comprehensive variety of data for
management purposes, including cost reports and details of both inbound
and outbound calls.
The system can also be programmed to restrict certain types of
calls, to international or premium rate numbers for example, helping to
eliminate abuse of the telephone system.
And with comprehensive least cost routing functionality the DCS
ensures that all calls are made at the most economic rate.
Integral
Paging – Paging Facilities Available to all Users
Through the DCS’ keyphone the system provides an integral
paging system which can be tailored to suit the needs of the user, with
zone paging functionality.
This functionality brings the benefits of paging to all users and
eliminates the need for an additional, and costly, paging system.
DCS
Keyphones: Elegant, Practical and Reliable
DCS keyphones combine a smart and ergonomic design with
powerful functionality, featuring eight selectable ringing tones for easy
identification. Speaker, handset and ringer volume and four fixed function
keys.
Keyphones
for all Requirements
The DCS comes with the option of either display or
non-display keyphones.
The display phone features a two line, scrollable LCD display and
has the option of 12 or 24 programmable keys, 8 or 16 of which have tri-coloured
LED displays, enabling the phone to be tailored to suit the user’s
requirements.
Where a display phone is not required, the DCS also offers the
option of three non-display keyphones, wither the 6, 12 or 24 button
standard.
The DCS is also compatible with a wide range fo headsets, for
operator or call centre working.
Programmable
Keys
Each of the programmable keys can be set to one of 25
different uses to provide a range of functions, including speed dial
buttons, an individual outside line and call pick-up.
Context
Sensitive Keys
The integral LCD display of the DCS display phone allows you
to effectively utilise the power of the system via three softkeys.
The text on the screen show you exactly which functions are
available, depending on the status of the call you are currently handling.
For example, if a call is on hold, or being transferred to another
extension, the softkeys show the logical options available.
When making a call the directory listing also allows you to simple
scroll to the required name, press a button and the number is
automatically dialled.
Speed
Dialling
The DCS’ speed dialling facility is like having an integral
telephone director, with the ability to store up to 1500 names and
numbers, (500 with the DCS Compact).
DCS display keyphones allow the user to view and select numbers for
single key dialling, and frequently used numbers can also be programmed
for single key dialling on any of the keyphones.
Appointment
Reminder
DCS keyphones with an alarm key can be used to remind users
of meetings and appointments, with display phones also capable of showing
a programmed message when the alarm rings.
On
Hook Dialling
The DCS allows users ot originate calls without lifting the
handset, with the option of using the integral microphone* or the handset
when the call is answered.
Off
Hook Ringing
Have you ever left an important call on hold?
The DCS indicates that a call is waiting when the user is currently
using the phone.
Coloured
Light Indication
The tri-coloured LED lights on the DCS keyphones allow the
user to track calls being made on the system, both their own and others.
Green lights indicate the user’s calls, red lights indicate other
system calls, with amber lights showing recalls.
Redialling
The DCS provides three types of redialling.
‘Auto retry’ reserves an outside line, automatically redialling
the required number up to the pre-programmed limit.
‘Last number redial’ save the last dialled number for trying
again using the redial button and ‘save number’ stores the dialled
number for recall after other calls have been made.
