Modular Flexibility and Functionality

The Samsung DCS is a modular, future-proof telephone system, which gives unrivalled flexibility and functionality and can be configured as a PABX, keysystem or any combination of these, according to your requirements. 

Designed for small-to-medium sized companies, the Samsung DCS is offered in two basic configurations: the DCS Compact, which offers up to 54 ports; and the DCS, which with its modular cabinet architecture can be expanded up to 202 ports per site.  Whichever version you choose, you get a telephone platform which gives you all of the features you would expect from the most sophisticated corporate PBXs, at a fraction of the price. 

Using the latest digital technology, the Samsung DCS offers Primary Rate and Basic Rate ISDN compatibility, Computer Telephony Integration functionality, Automatic Call Distribution working, support for DECT cordless handsets, and many other features to ensure that you get the most from your investment – and that your customers get the best possible telephone response. 

Get the most from Private Networks

The Samsung DCS  helps you make the most of private circuits, or tie-lines, which provide voice and data networking between multiple sites, utilising AC15 analogue lines.  What’s more, DCS lets you make optimum use of key private network features, such as call transfer, desk-to-desk dialling over private lines and break-in / break-out of calls over the private network, making DCS the ideal solution for the private networking needs of many businesses.   

Reaping the Benefits of ISDN

ISDN is quite simply the most cost-effective way of connecting your telephone system to the outside world.  That’s why the DCS supports both Primary Rate and Basic Rate ISDN, so you can reap the functionality and cost benefits that ISDN delivers.  These benefits include:

• Better speech quality.  You get immediate, high-quality connections, giving you better customer communications.
• Direct Dial In (DDI).  This give you direct access to extensions or call groups, giving customers quick access to the person or persons they need to speak to.
• Calling Line Identity (CLI).  Makes incoming call logging easy, and can tell DCS users who is calling them.
• Trunk-to-trunk connections. External calls can be routed back out over the public telephone network to another number: ideal for out-of-hours working.

Primary Rate

DCS supports the EURO ISDN protocol, giving you maximum flexibility and future-proofing as standards migrate to EURO ISDN. 

Basic Rate

DCS supports Basic Rate ISDN with the EURO ISDN protocol.  DCS Basic Rate cards can be configured either for Basic Rate ISDN, or as an S0 Bus – enabling cost-effective inter-office data routing over dial-up lines. 

S0 Bus

With DCS, you have an easy-to-implement method of linking data devices to your phone system, giving you real economies of scale for both inter-office and external communications.  The DCS Basic Rate ISDN card can be configured as an S0 Bus, but supplying eight data sockets to which devices such as fax machines and PCs can be attached using a suitable ISDN terminal adaptor.  Calls and data can be received by the DCS over Primary Rate ISDN, with data routed through to the Basic Rate ISDN card and out onto the S0 Bus to the appropriate device. 

LAN-to-LAN Routing over ISDN

The DCS S0 Bus can also give you a complete inter-office voice and data communications solution, combining the rich functionality of private circuits for data traffic, with the flexibility and low costs of a dial-up service.  Using Primary Rate ISDN to connect the DCS to the public network, the user gains useful economies of scale in installation and rental costs.  The DCS is then linked to an ISDN LAN router by a Basic Rate ISDN card configured as an S0 Bus.  In this way voice and data traffic can be received over Primary Rate ISDN lines by the DCS, with data passed to the router over the S0 Bus, and from the router onto the LAN. 

This enables high-bandwidth applications such as videoconference, secure backup, inter-office data networking and groupware.  By utilising the system’s ISDN capability, users are also able to take advantage of the ever increasing benefits of internet access.  And because you are leveraging your existing equipment to its fullest extent, your equipment and communication costs are kept to an absolute minimum. 

CTI – The Business Benefits

There is no other comparable phone system which can introduce the benefits of CTI to your business as easily, or as cost-effectively, as the Samsung DCS.  It gives you the richest CTI functionality available, using the industry’s two most established protocols – helping you to improve communications and productivity throughout your company.  Quite simply, DCS downsizes CTI so that almost any organisation can experience its benefits in their day-to-day business.  

As with large-company PBXs, DCS enables PC users to access key CTI functions, such as synchronised screen presentation, screen-based telephone operation and contact management, by utilising off-the-shelf software applications.  

The benefits that your company can enjoy with DCS CTI functionality are:

• Improved customer service.  Staff answering customer calls can have the customer’s details and notes ready, without delay.
• Greater productivity.  Calls are handled faster and more effectively.  Staff can handle more calls per day, and get more from those calls.
• Increased revenue.  Sales teams can make more calls, boosting sales.  And as customer details are in front of the sales agent, they can create additional selling opportunities.

Microsoft TAPI – Delivering Benefits at the Desktop

TAPI is the ideal method for delivering CTI functions to small numbers of individual users, at low cost.  And with the DCS TAPI interface**, a compact external module that simply attaches to a desktop PC, the DCS delivered desktop calling directories, call logging and on-screen handling of calls to any desktop PC, with TAPI-compliant software, that is linked to a phone extension. 

Novell TSAPI – The Network Solution

The TSAPI computer telephone integration method links the telephone system with the company LAN, so the benefits of CTI can be networked throughout an organisation.  With the DCS TSAPI driver module** linked to your company network and its applications, you can revolutionise your sales and service operations with sophisticated call handling, groupware and office automation techniques.  You can also integrate multiple messaging functions such as voicemail, fax mail and email, for complete inbound and outbound message management. 

DCS – The System for your Present and Future Needs

Because the Samsung DCS uses the latest digital technology, it’s easy to adapt the system according to your needs.   As your requirements grow the system grows with you, allowing up to three DCS cabinets to be linked together, giving you a true large-company phone system, while maintaining all of the advanced features and functionality of the DCS.  In addition to expanding the system it is also possible to easily add functionality through the DCS’ modular, card-based architecture, making upgrades easy and efficient. 

The DCS’ modular construction also enables maintenance to be carried out without causing unnecessary problems to users of the telephone system, minimising disruption and helping to keep your operation up and running.  And with power failure protection, calls can be routed automatically to single-line phones so that communications can continue.  When power is restored, the system automatically reverts back to normal operation. 

With state-of-the-art technology from one of the world’s leading computing and IT companies, the Samsung DCS is the phone system you can rely on.