Delivering big system solutions to suit your business requirements 

• Computer Telephone Integration (CTI) – integrating your IT and telecommunications systems to provide efficient, feature rich communications.  Helping you to improve efficiency and productivity throughout your organisation.
  
  
• Video Conferencing is changing the way companies do business.  It is bringing decision makers together, face-to-face, wherever they are, across the country or around the glove.  By providing strong lines or visual, graphical and multi-media communications.
  Videoconferencing offers opportunities in every area – business, government, education institutions and healthcare facilities.
  
  
• Improved Internet Access – with ISDN2 and ISDN30 the system gives you fast connection to the world of information and services available on the internet.
  
  
• Direct Dialling Inwards (DDI) – Each extension in your organisation can be given its own direct dial number or user group, allowing regular callers to call straight through to the desired party thus reducing the load on the operator.
  
  
• Automatic Call Distribution (ACD) – The in built Automatic Call Distribution ensures fast and efficient handling of customer calls by tailoring the incoming call routing to meet your operational requirements and provide improved customer service.
  
  
• Station Message Detail Recording and Traffic Analysis – The system provides a complete log of call activity, both incoming and outgoing, and together with a call logging device allows you to analyse system activity to identify any areas for efficiency improvements or cost savings.
  
  
• Alternative Route Selection (ARS) – With the proliferation of alternative network suppliers the GDK will ensure that all your calls are automatically routed via the most cost effective network.  With multiple call barring functions which can be tailored for each extension, you have assurance that your operation costs are being controlled.

The system is a highly featured system that provides organisations with the solutions usually only available to larger companies

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